Responsible Gaming

At Bovada Casino, we believe gambling should be an enjoyable form of entertainment that fits your life and your budget. This page explains how we support safer play, what healthy gaming habits look like, the tools you can use on your account, and where to turn for help if gambling stops feeling manageable.

What safer play means here

Safer play is about staying in control, making informed choices, and keeping gambling within the limits you set for yourself. It means treating play as entertainment rather than a way to make money, knowing the risks, and making decisions that fit your financial situation, schedule, and wellbeing.

How we support player protection

We take player protection seriously across the platform. Our commitments include:

• Making player protection tools and information easy to find.
• Supporting clear, transparent rules for games and promotions, and reminding players that offers are subject to terms and conditions and wagering requirements.
• Providing multiple ways to contact support if you need help or want to change account controls.
• Encouraging early action when play becomes difficult to manage.

If you need assistance, our Help Center includes an FAQ and live chat, and you can reach us by email at service@bovada.lv or by phone at General Support: 1-888-263-0000, Casino: 1-866-234-1324.

Practical habits to stay in control

Simple, consistent habits help keep gambling healthy:

• Set a spending limit before you play, and stick to it.
• Decide how long you will play and use breaks to reset.
• Avoid gambling when you feel stressed, upset, tired, or under the influence.
• Don’t chase losses; accept that wins and losses are part of entertainment.
• Keep gambling funds separate from money for bills, rent, or groceries.
• Check your account activity and transaction history regularly.
• Treat promotions and bonuses as extra entertainment value, not income; read the terms and conditions for any offer.

These habits reduce the chance that gambling will interfere with work, relationships, or finances.

Signs it may be time to pause

If you notice any of the following, consider taking a break and using the tools described below:

• Spending more than you planned or borrowing money to keep playing.
• Playing longer than intended, or feeling unable to stop.
• Trying to win back losses right away.
• Hiding gambling activity from family or friends.
• Feeling anxious, guilty, or irritable about gambling.
• Thinking about gambling constantly or neglecting responsibilities.

If these signs sound familiar, reaching out for help early often makes a big difference.

Account controls to help you stay in charge

Your account includes tools designed to help you manage play. Options available on the platform include:

• Deposit and spending limits — set daily, weekly, or monthly caps to control how much you put into your account.
• Loss and wager limits — limit how much you can lose or stake over a set period.
• Session limits and time reminders — set how long you play and receive reminders when your session reaches that limit.
• Reality checks and break prompts — automated prompts that encourage you to pause and review activity.
• Cooling-off periods — short breaks from play that temporarily suspend access to the account.
• Self-exclusion — longer-term account closure options when you need an extended break.
• Transaction history and activity reports — review deposits, withdrawals, and play patterns at any time.

To set or change limits, visit your account settings or contact customer support. Changes may take effect immediately or after a short processing window, depending on the tool chosen.

Taking a break: short pauses and longer exclusions

If you need distance from gambling, both short-term and long-term options are available.

• Short breaks (time-outs) help when you want an immediate pause for days or weeks.
• Longer exclusions are appropriate if you need more time to regroup, often lasting months or years.

Both options are non-judgmental and reversible only after the chosen period ends, which is why selecting what’s right for you is important. Contact support to discuss the right choice and to activate these options.

Adults only and age checks

Our platform is for adults only. You must be of legal gambling age in your jurisdiction to open an account and play. We use account verification to confirm age and identity, and we do not tolerate underage gambling. If you suspect underage activity, contact support immediately.

Getting help beyond the site

If gambling stops being fun or starts to cause problems, we encourage you to seek help. Talk with someone you trust, contact a local health professional, or reach out to national or state-level gambling support organizations. A licensed counselor or a dedicated gambling support service can provide confidential advice and options that fit your needs.

How we work together

We provide tools, information, and support to help you play safely. You play an active role by using account controls honestly, monitoring your activity, and taking action when you recognize warning signs. When both sides engage early, outcomes are better.

We respect your privacy while handling requests related to limits, cooling-off, or self-exclusion. For help changing settings or for confidential support, use our FAQ, live chat, email service@bovada.lv, or phone support at 1-888-263-0000 (General Support) or 1-866-234-1324 (Casino).

Gambling should remain a form of entertainment that fits your life and your budget. If you ever feel it is not, please take a moment to adjust your limits, take a break, or seek support. We’re here to help you stay in control, and to make sure play stays safe, fair, and transparent.